* IMPORTANT: When you decide to return your items, please contact us via E-mail first, and inform us about your problem.
* You may return any items within 45 days of receiving your item (they must be placed in the mail to be returned). Otherwise, #BRAND# would NOT responsible for any return or refund.
*The items must be unworn, unwashed, and undamaged and must have all tags attached. Keep the original packaging undamaged and will not affect reselling of the product. Any items with stains, marks, smears or tears in the fabric or tag cannot be returned.
*International Return Policy:
- Customers will responsible for the return shipping fees if it's due to their own reason to return.
- If we send you the wrong size by mistake, we will take the shipping fees;
- No-restocking to be charged to the consumers for the return of the product.
* Defective or Damaged Product?
If you PROYA.com and we will gladly send you a new one! If you do not notify us of a defective or damaged product, we will assume the product was not damaged or defective when you received it. If a damaged item is returned without any notification, we will not be able to process the return.
* Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
* If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
* Refunds should appear on your account within 10 business days after processing if you use a Credit card to check out.
* Refunds should appear on your account within 1-2business days after processing if you use Paypal to check out
* Late or missing refunds
- If you haven’t received a refund yet, please check your bank account first.
- If refound still not shows in your bank account. please contact your credit card company, it may take a few days before your refund is officially posted.
- Next, contact your bank. There is often some processing time before a refund is posted.
If you have done all of this and you still have not received your refund yet, please contact us at info@PROYA.com.
* Sale items
Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.
*If you need to exchange size for the same item, send us an email first at info@PROYA.com
Customers need to pay shipping fee of the exchanged items.
* If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
* If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
* Return Local Duties and Taxes
- Local taxes and import duties may be incurred when you ship your return items to us. We would NOT responsible for local taxes and duties. Customer should responsible for all the extra charges.
- When you decide to return, please remember to contact us first. Local taxes and import duties may be incurred in some countries and are not included in the amounts shown. The buyer or recipient of the shipment is responsible for all such taxes and duties. Our products are sold worldwide and we cannot guarantee that they meet the import requirements of every country. If in doubt, please check with your country's customs office prior to ordering.